Refund Policy

Returns

If your item arrives defective, please send an email to customer.service@dolcelighting.ca. To be eligible for a return, your item must be unused and in the same condition that you received from Dolce Lighting Inc. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not permitted for return.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items 
Only defective regular priced and sale items may be refunded.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at customer.service@dolcelighting.ca.

Exchanges 
We only exchange items if they are defective or damaged. If you feel as though the product you received was defective, please send a photo of the unused item and a brief explanation of the defect to customer.service@dolcelighting.ca so we can look into it right away! All exchanges will have a 20% restocking fee.

Shipping
To return your product, mail your product to:

6260 Highway 7 West, Unit #14 Woodbridge Ontario CA L4H 4G3

Return shipping is on us! Just shoot us an email at customer.service@dolcelighting.ca and we’ll send you a free shipping label. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



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